(FAQ)
Frequently Asked Questions
Have questions? We have answers! If you don't find what you're looking for, feel free to contact us at support@thepetzzy.com or call (323) 366-5142.
Orders
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. It's that easy!
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@thepetzzy.com.
Q: How will I know my order is confirmed?
A: You will receive a confirmation email with your order details shortly after placing your order.
Shipping
Q: How long does shipping take?
A: Standard shipping takes 7–12 business days. Orders are processed within 1–3 business days.
Q: How much does shipping cost?
A: Standard shipping is $4.99. Orders over $50.00 qualify for free shipping!
Q: Do you ship internationally?
A: Currently, we ship within the United States only. We hope to expand soon!
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging.
Q: How do I initiate a return?
A: Email us at support@thepetzzy.com with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return.
Q: What items cannot be returned?
A: Perishable goods (food, treats), personalized items, opened hygiene/grooming products, and final sale items are non-returnable.
Products
Q: Are your pet products safe?
A: Absolutely! All our products are carefully selected with your pet's safety and well-being in mind.
Q: Do you sell food and treats?
A: Yes! Please note that food and treat items are non-returnable once purchased.
Contact
Q: How can I reach customer support?
A: You can reach us via:
Email: support@thepetzzy.com
Phone: (323) 366-5142
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
Q: How quickly will you respond to my inquiry?
A: We aim to respond within 24–48 business hours.