Terms of service

Welcome to The Petzzy! These Terms of Service govern your use of our website (thepetzzy.com) and the purchase of our products. We've done our best to keep things clear and friendly — please take a few minutes to read through them.

By visiting, browsing, or making a purchase on our site, you agree to be bound by these Terms. If you do not agree, we kindly ask that you do not use our website.

Eligibility By using our website, you confirm that you are at least 18 years old, or that you are using our site under the supervision of a parent or legal guardian. If you're making a purchase, you must be legally capable of entering into binding contracts.

Account Registration You don't need an account to shop with us, but creating one makes future orders faster and lets you track your purchases. If you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Keep your password confidential and secure
  • Notify us immediately if you suspect unauthorized access
  • Take full responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate our Terms.

Products & Pricing We take great care to display our products and prices accurately. However, please note:

  • Product images are for illustrative purposes and may vary slightly from the actual product (color, size, packaging design, etc.)
  • All prices are listed in US Dollars (USD)
  • We reserve the right to update, modify, or discontinue any product at any time
  • We reserve the right to correct any errors in pricing or product descriptions, even after an order has been placed
  • Sales tax will be added at checkout where applicable

If we discover a pricing error on an order you've already placed, we'll contact you to confirm whether you'd like to proceed at the correct price or cancel the order for a full refund.

Orders & Acceptance When you place an order, you're making an offer to purchase. Your order is only confirmed once we send you an order confirmation email. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including (but not limited to) orders that appear fraudulent, contain pricing errors, or violate our Terms.

Payment We accept all major credit and debit cards along with several digital payment options (see our Payment Policy for details). All transactions are processed through secure, PCI-compliant payment providers. You confirm that the payment method you use is yours and that you are authorized to use it.

Shipping & Delivery All orders are subject to our Shipping Policy. Delivery times are estimates and not guaranteed. Risk of loss and title for items pass to you upon delivery to the carrier.

Returns & Refunds All returns and refunds are subject to our Refund & Return Policy. Please review it carefully before making a purchase.

Prohibited Activities When using our website, you agree NOT to:

  • Use the site for any unlawful, fraudulent, or harmful purpose
  • Reproduce, copy, duplicate, sell, or resell any part of our content
  • Use any automated system (bots, scrapers, spiders) to access our site
  • Attempt to gain unauthorized access to our systems, accounts, or data
  • Submit false, misleading, or inaccurate information
  • Interfere with the proper functioning of the website
  • Upload viruses, malware, or other harmful code
  • Harass, abuse, or threaten our staff or other customers
  • Violate any applicable laws or regulations

We reserve the right to take legal action against any violations.

Intellectual Property All content on thepetzzy.com — including but not limited to text, images, graphics, logos, designs, photographs, product descriptions, videos, and software — is the property of The Petzzy (or our licensors) and is protected by US and international copyright, trademark, and intellectual property laws.

You may not use, reproduce, modify, distribute, or republish any of our content without our prior written permission. The Petzzy name, logo, and any related trademarks are exclusively ours.

User-Generated Content If you submit reviews, comments, photos, or any other content to our website, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute that content for marketing and operational purposes. You confirm that:

  • The content is original or you have the right to share it
  • It does not violate anyone else's rights
  • It is not offensive, defamatory, or unlawful

We reserve the right to remove any content at our discretion.

Third-Party Links Our website may include links to third-party websites or services. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or actions of any third-party sites. Use them at your own discretion.

Disclaimer of Warranties Our website and products are provided "as is" and "as available," without any warranties — express or implied — beyond what is required by applicable law. While we do everything we can to ensure quality, we do not guarantee that:

  • Our website will be uninterrupted, error-free, or secure
  • Product descriptions, images, or information are 100% accurate
  • Our products will meet your specific expectations or needs

Limitation of Liability To the fullest extent permitted by law, The Petzzy and its affiliates, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or use — arising from your use of our website or products.

Our total liability for any claim related to your purchase shall not exceed the amount you paid for the specific item(s) involved.

Indemnification You agree to indemnify and hold The Petzzy harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your misuse of the website, or your infringement of any third-party rights.

Termination We may suspend or terminate your access to our website at any time, without notice, for any reason — including (but not limited to) violation of these Terms. Upon termination, all provisions of these Terms that should reasonably survive termination will continue to apply.

Governing Law & Dispute Resolution These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws principles. Any disputes will be resolved exclusively in the state or federal courts located in Riverside County, California, and you consent to the jurisdiction of those courts.

We encourage you to contact us first if you have any concerns — most issues can be resolved quickly and amicably through direct conversation.

Force Majeure We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, supply chain disruptions, carrier delays, wars, or government actions.

Severability If any part of these Terms is found to be invalid or unenforceable, the rest will remain in full force and effect.

Entire Agreement These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and Payment Policy, make up the entire agreement between you and The Petzzy.

Changes to These Terms We may update these Terms from time to time to reflect changes in our practices or for legal reasons. When we do, we'll update the "Last updated" date at the top of this page. Your continued use of our website after any changes means you accept the updated Terms.

Contact Us Questions about these Terms? We'd love to hear from you.

  • Email: support@thepetzzy.com
  • Phone: +1 (323) 366-5142
  • Address: 10385 San Sevaine Way, Suite B, Jurupa Valley, CA 91752, United States