Privacy policy

Privacy Policy

Last Updated: July 13, 2026

At The Petzzy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or make a purchase from our website.

Information We Collect

When you visit or use our website, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

  • IP address

  • Browser and device information

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate about your order

  • Improve our website, products, and services

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal obligations

  • Send promotional emails if you choose to receive them

Payment Security

We do not store or have access to your complete payment card information. Payments are processed securely through trusted third-party payment providers using industry-standard encryption.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Analyze website performance and traffic

  • Improve your browsing experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Sharing Information

We do not sell your personal information.

We may share your information only with trusted service providers that help us operate our business, including:

  • Payment processors

  • Shipping and logistics partners

  • Customer support providers

  • Website hosting and analytics providers

These providers receive only the information necessary to perform their services.

Marketing Communications

If you subscribe to our newsletter, we may send promotional emails about new products, offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, or misuse.

While no method of internet transmission is completely secure, we continually work to protect your information using industry-standard security practices.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Request a copy of your personal data

  • Object to certain processing activities where permitted by law

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Petzzy

Email: support@thepetzzy.com

Phone: (323) 366-5142

Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST